VOSC Seminar Troubleshooting Guide

This page has been created to help you resolve problems accessing the Victory Over Spiritual Conflict (VOSC) Seminar. Most issues our clients encounter can be easily resolved on their own. We have added this troubleshooting guide to list the most common problems and their solutions, and to explain the process for requesting support.

Prerequisite Viewing Requirements

As stated on the main VOSC page, successful viewing of the online seminar requires that you have certain technology, including the following:

  • Reliable, high-speed/broadband Internet access (such as cable, DSL or satellite).
  • A modern desktop, laptop or wireless device (i.e. tablet) connected to the Internet with a wired or Wi-Fi connection.
Step-By-Step Purchasing Process

In order to watch the online, streaming VOSC Seminar successfully you MUST complete each of the following steps in the order listed:

Streaming Video Limitations

Some people mistakenly assume that streaming video services will work just like a DVD or Blue-ray disc, but that is not a realistic expectation. Streaming video services (like Amazon Prime Video, Netflix, or the VOSC Online Seminar) begin playing video files WHILE downloading them. What does that mean for you as a consumer, practically speaking? That the video clips will not play continuously from beginning to end without ever stopping. Occasionally they may freeze or pause while “buffering” (catching up to the downloaded portion). You can click on the following link for a more detailed explanation of how video streaming works if you’re interested: ExplainThatStuff article.

The video files in your VOSC membership were recorded in high-definition format to ensure the highest possible quality for our users. Vimeo (the network which hosts and delivers our digital content) automatically determines the speed and quality of your Internet connection, then provides the appropriate video file for your ideal viewing experience. This means that as long as you have high-speed/broadband Internet access the videos should play back just fine for the most part, just like Hulu or any of your other, favorites streaming video services.

The Most Common Problems & Their Solutions

99% of the problems our clients experience with the VOSC seminar are caused by not following the “Step-By-Step Purchasing Process” described above. If you can’t watch the videos then your FIRST troubleshooting steps are to go back through that list and make sure you completed each of them in the order listed. If you have made an effort to do that then the problems below may be why you’re having trouble. Click on the problem description below that matches your specific issue to read the related solution.

  • The VOSC Seminar purchase process has not been completed.
  • Review and complete the “Step-By-Step Purchasing Process” listed above.
  • If you have not received an email receipt with an Order # then the transaction was not completed.

The email receipt contains your link to log in and access the VOSC Seminar content.
If you have not received the VOSC Seminar Receipt & Purchase Confirmation email it may have gotten caught in your Spam/Junk folder. Check that folder and add our email address to your “Safe Senders”/”Whitelist” and future messages from Freedom Encounters should come through without a problem.

If you are not logged into our website and view the Victory Over Spiritual Conflict Seminar Couse Page it will appear as though you have not purchased it. When you are logged into our website that same page will actually display the course material, allowing you to go through it.

If this is your issue then you have not yet logged in after purchasing the VOSC Seminar, and it’s an easy fix.

The VOSC Seminar Receipt & Purchase Confirmation email contains a clickable hyperlink that will log you into the website and take you to the VOSC Course where you can start going through the material.

IF you are certain you have already purchased a subscription but have not received the VOSC Seminar Receipt & Purchase Confirmation email in your Inbox or Spam/Junk folder then do the following:

  1. Click here to log into our website’s membership system.
  2. Click here to go to the VOSC Seminar Content.

If you are having difficulty playing the videos at all then it is most likely because your Internet Service Provider (ISP) is having network problems. Subscribers to Verizon’s Internet service have consistently reported problems using streaming media services like Hulu and Amazon Prime Video. It has been such a widespread problem in fact, that the Verizon is pursuing legal action against the media streaming giant Netflix, which places a significant demand on its network. If you use Verizon’s Internet service then the problem probably is not specific to our VOSC seminar, and your best solution would be to consider switching ISPs.

Regardless of which company you use for Internet access, you can try the following things to more specifically diagnose whether or not it is an ISP-related issue, which would cause the symptoms described above:

1. Run a line speed test
These tools are designed to objectively and precisely measure the speed and quality of your connection to the Internet. If you are paying a download speed of 50 Mbps, but the line speed test shows you’re only getting 15 Mbps, for example, then your ISP is over-extended and probably needs to upgrade their network. All ISPs include disclaimers in their service level agreements stating that they cannot “guarantee” download/upload speeds. Running a line speed test on your connection at different times of the day can show widely varying rates of performance. If you consistently are getting slower speeds than you should, however, then it’s worth a phone call to technical support or customer service at your Internet provider to complain.

There are several line speed test tools available, but we recommend the following:

2. Try viewing other streaming media content
If you’re experiencing Internet connectivity problems then it will manifest in other ways than trouble with the VOSC seminar. If you subscribe to Netflix, Hulu, Amazon Prime Video, or any other streaming video services try using them to see if the same symptoms appear. If so it’s definitely time for the next step in this list.

3. Call your ISP
If the line speed test shows really poor performance, or you can’t watch Netflix then you should contact your ISP. When Internet Service Providers are having network problems that affect a large segment of their customer base they usually record a message stating that there is an outage and they’re working on it. No ISP can ever tell you with any degree of accuracy WHEN the problem will be fixed, but when something like this happens it’s treated as an emergency and they do their best to fix it ASAP.

If you have done all of the preceding troubleshooting steps and are having problems ONLY viewing the VOSC seminar then it may be something on our end. In that instance it would be appropriate to contact us for support.

If  you have not received the Teaching Manual within 7 business days of purchase the VOSC Seminar then click here to email us your shipping address.

Your 60 day subscription has expired.

This 11-hour seminar can easily be viewed in less than a month. We extend 60 days to give you plenty of time to enjoy the content.

Please note, however, the sooner you complete the preparation requirements, the sooner you will be ready to request a personal ministry appointment with a FE team member. 

If you didn’t complete the VOSC Seminar in the 60 days allotted, you may purchase the seminar again.

Requesting Support From the Thornbergs

If you have exactly followed the “Step-By-Step Purchasing Process” above AND read through the “Most Common Problems & Their Solutions” to rule out those issues as a possibility then it’s time to ask us for help. We will get back to you as soon as possible after reviewing the details of your form submission.